Change of mind returns

If you’ve simply changed your mind, you can return the product within 7 days of delivery for a refund or exchange — but only if it is unopened and in its original, unused packaging, with all accessories included. Once a product has been opened or used, we can’t accept a change-of-mind return on it. Return shipping costs for change-of-mind returns are the customer’s responsibility unless otherwise stated.

Faulty or incorrect items

If your item arrives faulty, damaged, or isn’t what you ordered, contact us straight away via our Contact page and we’ll arrange a repair, replacement or refund at no cost to you, in line with your rights under the Australian Consumer Law. This applies even if the product has been opened.

Manufacturer warranty

All radios are covered by the manufacturer’s warranty listed on the individual product page (warranty length varies by brand and model). For a warranty claim, contact us via our Contact page with your order details and a description of the issue.

Your consumer guarantee rights

Nothing in this policy limits your rights under the Australian Consumer Law. If a product has a major fault, you’re entitled to choose between a replacement or refund; for a minor fault, we’ll repair it within a reasonable time.

How to start a return

Email us via our Contact page with your order number and the reason for return, and we’ll guide you through the next steps.